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Free shipping will automatically be calculated during checkout if eligible the free shipping option will be displayed.
Yes, we ship nationwide within the US, Canada & Internationally. All shipments will be sent via USPS [ Domestic Orders ] and DHL Express [ International Orders ]. Proudly serving you from the USA.
Ship out within 3 - 4 Weeks *Due to Covid -19*
Ship out within 3 - 5 Business Days
Average processing time 9+ weeks *Times will vary upon options selected*
Custom/ Create Your Own Wigs
Average processing time 9+ weeks *Times will vary upon options selected*
Silk Top options require 12+ weeks [ not currently available] ]
Please allow us this time to prepare your order for you. *All units will arrive washed, & deep conditioned with hairline knots bleached and knots sealed.*
**SIGNATURE CONFIRMATION IS REQUIRED FOR ALL ORDERS**
** For security reasons please ensure your address is accurate at the time you place your order. As we are NOT able to change an address once the order has been. For security reasons we also, can not update an address if you have moved since the time you placed your order**
Orders received on Weekends or Observed Public Holidays. will be begin processing the next Business Day.
If you order during a sale/promotion/flash sale - Order processing times may be extended due to the high increase in orders.
If an item is "out of stock" your order may be delayed. It will ship out as soon as we have it back in our inventory. Your order will be processed and you will receive an email with your tracking number once it ship out.
All packages include tracking with signature confirmation, no exceptions, this requirement will NOT be waived.
Insurance is an option at checkout. If the client selects this we will send the package fully insured for the full value. Then in case of loss the client can file a claim with USPS directly. On higher valued purchases we always advise this.
PLEASE NOTE: If you decline insurance HT is not responsible.
Orders can be shipped to APO / FPO military addresses. However, please be aware of the following
Please note that we are not responsible for any shipping/delivery delays once in transit. Please make sure you provide us with the correct shipping address.
Unfortunately, all orders must be shipped to the address that was entered at the time of checkout.
If a package is stated to be "undeliverable" and returned to Heavenly Tresses because of an invalid/incorrect address supplied by the buyer, the order will be subject to a 15% handling fee, as well as it will be the buyers responsibility to pay to have the items re-shipped.
Risk of Loss: Once we assign your package to the shipping carrier, the package is no longer in our control and becomes the carriers responsibility. You will need to contact USPS or DHL. To initiate a package trace and work with the carrier to locate your package.