PLEASE READ THE FOLLOWING POLICY TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR PLACING AN ORDER. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR PLACING AN ORDER.
All users of this site agree that access to and use of this site is subject to the Terms and Conditions and other applicable law.
THE LAYAWAY TERMS AND CONDITIONS DO NOT SUPERSEDE OUR STORE TERMS AND CONDITIONS, BUT WORKS IN CONJUNCTION WITH THIS POLICY.
Before making a purchase, we ask that you contact us FIRST with any questions you may have.
ITEM 1: ALL SALES ARE FINAL
All sales are final due the uniqueness of Custom and Medical
ALL SALES ARE FINAL. THERE WILL BE NO REFUNDS. NO EXCHANGES. NO EXCEPTIONS!
ALL SALES ARE FINAL. No Exchanges and No Returns for custom orders. Depending on the concern, the hair system will be Repaired to correct the issue or Remade if an error was made by us or the Production Team. No Exceptions!
Exchanges and Returns are allowed for Stock Lace Wigs only. Refer to Lace Wigs Terms and Conditions to review our Store Terms and Conditions.
If you are having a problem with the unit you just received, you MUST notify us within 24 hours of receipt via EMAIL describing your issue. We will respond to your email within 24 hours. If you call us, you MUST follow up your phone call or voice message with an EMAIL describing your issue. In order to resolve your issue, ALL CUSTOM HAIR PRODUCTS MUST BE SUBMITTED TO HEAVENLY TRESSES FOR EVALUATION.
When Heavenly Tresses receives the HAIR PRODUCT, we will evaluate it for the issues you described. Depending on the results of the evaluation, the hair product will either be corrected or returned to you. If we return the hair product to you, we will include a detailed description of our findings showing how we arrived at our conclusion.
ITEM 2: LAYAWAY AGREEMENT
Acceptance of the Layaway Plan is contingent upon the payment being received by Heavenly Tresses. Once the payment is accepted, the customer agrees to the Heavenly Tresses Terms and Conditions and Layaway Terms and Conditions.
ITEM 3: DEPOSITS
Heavenly Tresses offers a Layaway Plan (payment) to its customers to assist with the cost of the hair system. All Layaway Plans require a 50% down payment of the total invoice, plus the layaway plan fee. The deposit payment and layaway fee must be paid before the lace wig is order can be processed.
ITEM 4: PAYMENTS
Layaways must be paid for as agreed in full before the product is shipped to you. Heavenly Tresses will email an invoice to you prior to shipping for the balance due.
ITEM 5: LAYAWAY SET UP FEE
A layaway fee applies in connection with the set-up and/or maintenance of the layaway plan. The Layaway fee is $20 and is paid upfront with the initial 50% deposit. The Layaway fee is non-refundable.
ITEM 6: LAYAWAY TERM
The layaway term is for the period specified in the layaway agreement 30 days If you require an extension, please notify us in writing. Heavenly Tresses may extend the due date by an 3 days.
Layaways will only be held for a maximum of 35 days. If the balance due remains unpaid after 35 days, your order will be cancelled. No refunds or store credit will be issued.
ITEM 8: UNCLAIMED LAYAWAYS
Layaways are considered unclaimed, if the balance remains unpaid for over 31 days from the day the layaway was set up. On the 35th day, we will notify you that we have cancelled your order. No refunds or store credit will be issued.