I got the hair on a express shipment. Customer Service for Heavenly Tresses contacted me because of an error with my order. They were beyond pleasant to talk to, and I received my order on time. I installed the unit myself as I selected the glueless cap style. I have been in love ever since. (Roughly a month now) The hair came in a nice off-black color to where I didn’t have to dye it jet black. The construction was was high quality, and the hair is thick and resembles an African American hair texture (for those who want to a natural look). I flat ironed the hair 4 days ago, and I put a bonnet on at night. MY HAIR IS STILL BONE STRAIGHT! I’m already thinking about which texture I want to purchase next! I’m definitely sold on Heavenly Tresses hair quality!!!!