Free shipping will automatically be calculated during checkout if eligible the free shipping option will be displayed.
Ship out within 5 - 7 Business Days *Can be quicker *
Average processing time 6 weeks *Times will vary*
Custom Made-to-Order IMPERIAL Collection
Average processing time 3 - 4 weeks
Weft Hair Extensions, Lace frontals
Ship out within 3 - 5 Business Days * Customized options time will vary *
Please allow us this time to prepare your order for you. *All units will arrive washed, & deep conditioned with hairline knots bleached and knots sealed.*
IMPORTANT ! PLEASE NOTE: Order processing time is separate from shipping transit time. Processing (Time to prepare order) + Shipping (Transit Time).
**SIGNATURE CONFIRMATION IS REQUIRED FOR ALL ORDERS**
Orders are NOT processed on Weekends and Public Holidays. All orders received after 3 PM EST on weekdays will begin processing the next business day. All order received over the weekend will begin processing on Monday. If an item you order is "out of stock" it will be shipped out as soon as inventory is re-stocked.
IMPORTANT ! Order processing/handling time is separate from shipping transit time. (Time to prepare order ) + (Shipping Transit Time).
If you order during a sale/promotion/flash sale - Order processing times may be extended due to the high increase in orders.
If an item is out of stock or currently on back order your order may be delayed. It will ship out as soon as we have it back in our inventory. Your order will be processed and you will receive an email with your tracking number once it ship out.
All orders valued over $1500 + will be shipped with both insurance & Signature confirmation (these packages are insured up to the value of the package).
All orders over $200 are sent with signature confirmation, no exceptions, this requirement will NOT be waived.
Orders can be shipped to APO / FPO military addresses. However, please be aware of the following
We ship worldwide. International orders typically take up to 7-10 Business Days (Free International Mail) or 2-3 days (DHL Express Mail) for delivery. All orders are shipped with Tracking and Signature Confirmation.
For more detailed information please refer to our international shipping policies
Please note that we are not responsible for any shipping/delivery delays. Please make sure you provide us with the correct shipping address. If a package is is stated to be "undeliverable" and returned to Heavenly Tresses because of an invalid/incorrect address supplied by the Buyer, the order will be subject to a 15% re-shipping fee, as well as it will be the Buyers responsibility to pay to have the items re-shipped.
Risk of Loss: Once we assign your package to the shipping carrier, the package is no longer in our control and becomes the carriers responsibility. You will need to contact USPS.