Domestic and International Shipping Policy

ENJOY FREE U.S & INTERNATIONAL SHIPPING

Free shipping will automatically be calculated during checkout if eligible the free shipping option will be displayed.

Yes, we ship nationwide within the US, Canada & Internationally. All shipments will be sent via USPS [ Domestic Orders ] and DHL Express [ International Orders ]. Proudly serving you from the USA.

 

Processing and Handling Timeline

Stock Wigs:
Ship out within 7 - 10 Business Days  

Hair Extensions and Lace frontals 
Ship out within 3 - 5  Business Days  

Custom Wig Collections 
Average processing time 6-8 weeks  *Times will vary upon options selected* 

Custom/ Create Your Own Wigs
Average processing time 8 weeks  *Times will vary upon options selected* 

Silk Top options require 10+ weeks

Please allow us this time to prepare your order for you.  *All units will arrive washed, & deep conditioned with hairline knots bleached and knots sealed.*


Shipping Options:

Domestic [US] USPS Shipping Rates:

Standard Shipping - FREE (Transit Time 5 - 7 Business Days)

Priority Mail Shipping -
$13.95(Transit Time 2 - 3 Business Days)

Express Mail Shipping - $39.95(Transit Time  1 - 2 Business Days)


International Shipping Rates:

Standard Shipping  - FREE (Transit Time 10 - 14 Business Days)
 

DHL Global Express International - $49.95(Transit Time 2 - 3 Business Days)


**SIGNATURE CONFIRMATION IS REQUIRED FOR ALL ORDERS**


WHEN WILL YOUR ORDER SHIP?

Orders received on Weekends or Observed Public Holidays. will be begin processing the next Business Day.

All orders received after 5:00PM EST on weekdays will begin processing the next business day. 

If you order during a sale/promotion/flash sale - Order processing times may be extended due to the high increase in orders.

OUT OF STOCK / BACK ORDERED ITEMS

If an item is "out of stock" your order may be delayed. It will ship out as soon as we have it back in our inventory. Your order will be processed and you will receive an email with your tracking number once it ship out. 

OVERNIGHT EXPRESS SHIPPING

You have the option at checkout to upgrade your shipping to USPS Express Overnight Mail. This shipping upgrade is optional and does NOT speed up processing times. It will shorten delivery transit time once your item is shipped out.


SIGNATURE CONFIRMATION & SHIPPING INSURANCE

All orders over $1500 are sent fully insured .

All packages include tracking with signature confirmation, no exceptions, this requirement will NOT be waived.

APO / FPO MILITARY ADDRESSES

Orders can be shipped to APO / FPO military addresses. However, please be aware of the following

  • When shipping to an APO / FPO address, delivery may take 1-2 weeks.
  • Items will be shipped by Priority Mail (USPS).

 

SHIPPING DELAYS, LOST, CHANGE OR ADDRESS, OR DAMAGED PACKAGES

Please note that we are not responsible for any shipping/delivery delays once in transit. Please make sure you provide us with the correct shipping address. 

Unfortunately, all orders must be shipped to the address that was entered at the time of checkout. 

If a package is stated to be "undeliverable" and returned to Heavenly Tresses because of an invalid/incorrect address supplied by the buyer, the order will be subject to a 15% handling fee, as well as it will be the buyers responsibility to pay to have the items re-shipped.

Risk of Loss: Once we assign your package to the shipping carrier, the package is no longer in our control and becomes the carriers responsibility. You will need to contact USPS or DHL. To initiate a package trace. 

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