Domestic and International Shipping Policy

ENJOY FREE U.S & INTERNATIONAL SHIPPING

Free shipping will automatically be calculated during checkout if eligible the free shipping option will be displayed.

Processing and Handling Timeline

Stock Collection Lace Wigs:
Ship out within 5 - 7 Business Days  *Can be quicker *

Custom/Create Your Own Wigs
Average processing time 6 weeks  *Times will vary*

Custom Made-to-Order IMPERIAL Collection 
Average processing time 3 - 4 weeks  

Weft Hair Extensions, Lace frontals 
Ship out within 3 - 5 Business Days  * Customized options time will vary *

Please allow us this time to prepare your order for you.  *All units will arrive washed, & deep conditioned with hairline knots bleached and knots sealed.* 

IMPORTANT ! PLEASE NOTE: Order processing time is separate from shipping transit time. Processing (Time to prepare order) + Shipping (Transit Time).


Shipping Options:

Domestic [US] USPS Shipping Rates:

Standard Shipping - FREE (Transit Time 5 - 7 Business Days)

Priority Mail Shipping -
$13.95(Transit Time 2 - 3 Business Days)

Express Mail Shipping - $39.95(Transit Time  1 - 2 Business Days)


International Shipping Rates:

Standard Shipping  - FREE (Transit Time 7 - 10 Business Days)
 
USPS Express International - $49.95(Transit Time 5 - 7  Business Days)

DHL Global Express International - $69.95(Transit Time 2 - 3 Business Days)


**SIGNATURE CONFIRMATION IS REQUIRED FOR ALL ORDERS**


WHEN WILL YOUR ORDER SHIP?

Orders are NOT processed on Weekends and Public Holidays. All orders received after 3 PM EST on weekdays will begin processing the next business day. All order received over the weekend will begin processing on MondayIf an item you order is "out of stock" it will be shipped out as soon as inventory is re-stocked. 

IMPORTANT ! Order processing/handling time is separate from shipping transit time. (Time to prepare order ) + (Shipping Transit Time).

If you order during a sale/promotion/flash sale - Order processing times may be extended due to the high increase in orders.

Out of Stock/ Back ordered items

If an item is out of stock or currently on back order your order may be delayed. It will ship out as soon as we have it back in our inventory. Your order will be processed and you will receive an email with your tracking number once it ship out. 

UPGRADE TO OVERNIGHT EXPRESS SHIPPING

You have the option at checkout to upgrade your shipping to USPS Express Overnight Mail. This shipping upgrade is optional and does NOT effect or speed up processing times. It will shorten delivery transit time once your item is shipped out.


SIGNATURE CONFIRMATION & SHIPPING INSURANCE

All orders valued over $1500 + will be shipped with both insurance & Signature confirmation (these packages are insured up to the value of the package).

All orders over $200 are sent with signature confirmation, no exceptions, this requirement will NOT be waived.

APO / FPO MILITARY ADDRESSES

Orders can be shipped to APO / FPO military addresses. However, please be aware of the following

  • When shipping to an APO / FPO address, delivery may take 1-2 weeks.
  • Items will be shipped by Priority Mail (The United States Postal Service).

INTERNATIONAL SHIPPING

We ship worldwide. International orders typically take up to 7-10 Business Days (Free International Mail) or 2-3 days (DHL Express Mail) for delivery. All orders are shipped with Tracking and Signature Confirmation.

For more detailed information please refer to our international shipping policies

SHIPPING DELAYS, LOST, OR DAMAGED PACKAGES

Please note that we are not responsible for any shipping/delivery delays. Please make sure you provide us with the correct shipping address. If a package is is stated to be "undeliverable" and returned to Heavenly Tresses because of an invalid/incorrect address supplied by the Buyer, the order will be subject to a 15% re-shipping fee, as well as it will be the Buyers responsibility to pay to have the items re-shipped.

Risk of Loss: Once we assign your package to the shipping carrier, the package is no longer in our control and becomes the carriers responsibility. You will need to contact USPS.

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