Heavenly Tresses Returns & Exchanges

At Heavenly Tresses™, each wig is carefully handcrafted to the highest luxury and hygiene standards. Because of the intimate nature of our products, all sales are final on all custom wigs and medical cranial prosthetics.

Damaged or defective Items

In the rare event that an item arrives damaged or defective, we will gladly review your claim and issue a replacement or store credit. Please notify us within 2 business days of delivery by emailing: orders@heavenlytresses.com.

Exchanges (Eligible Stock Wigs Only)

Select stock wigs may qualify for an exchange or store credit if they are:

• Unworn and unused

• Lace uncut and intact

• Returned in original packaging

Customers are responsible for return shipping fees unless the item is defective.

Important Update
For the continued health and safety of our clients, exchanges on stock wigs remain paused. This policy helps us preserve the highest standards of hygiene and product integrity for every unit we ship. We understand the importance of flexibility when investing in a wig, and our team is actively reviewing this policy with the goal of reintroducing exchanges in the future.

This policy ensures every client receives a wig that is brand new, untouched, and uncompromised in quality—reflecting the standard of excellence that defines Heavenly Tresses™.