Frequently asked questions

We’re Here To Serve You.

We’re here to support you, both before and after purchase. Before submitting your question, comment or suggestion, read our FAQ’s page to see what other members of  the Heavenly Tresses beauty community want to know!

SHIPPING & PROCESSING

Yes we offer free standard shipping worldwide on all orders over $200 USD

Free standard shipping will automatically be calculated during checkout if eligible the free shipping option will be displayed.

Yes, we ship internationally [worldwide]. Shipping cost will apply, and will be added at checkout. 

Proudly serving you from the USA. All shipments will be sent via USPS [ Domestic US Orders ] and DHL Express [ International Orders ].

Processing and Handling Timeline

Please allow us this time to prepare your order for you.  *All units will arrive washed, deep conditioned with the hairline knots bleached and knots sealed.* 

STOCK WIGS: [ Covid-19 Update ]
Ship out within approx 7 - 10 Business Days. 

STOCK FRONTALS/HAIR EXTENSIONS: [ Covid -19 Update ]
Ship out within approx 5 - 7 Business Days 

IMPORTANT!  **If you order during a promotional event/flash sale etc. Order processing times will be slightly extended due to the high increase in orders. **

**Processing times are slower right now due to the impact of Covid-19. Which we are sure you're taking into consideration. We appreciate your trust and patience.**

Custom-made wigs are made from scratch and require extra care and expert attention to complete. ALL of our units are handmade. We do NOT use machines or mass produce.

**NOT CURRENTLY ACCEPTING SILK TOP WIG ORDERS**

On average our standard custom Lace Wigs are completed within approximately 9-10 weeks.

Please note: Silk top base wigs will require approx 12 weeks.

We work tirelessly to ensure you receive a unit thats made with high quality control standards. We want to make sure that your wig maintains its original quality and longevity, no matter how frequently its worn. So we do ask that you please allow us the allotted time-frames to complete your order.
 
You will receive 'wig updates' emails detailing the process of your wig along the way. 

** The time-frames quoted are an approximation. The HT Production Department always aims to finish on time. However, we can experience delays due to seasonal order volume or during major promotional sales events or unforeseen circumstances etc. **

PLEASE NOTE: [ Processing ] time ( time to prepare your order ) is separate from [ Shipping Transit ] time ( option you select at checkout ). 

SHIPPING OPTIONS:

Domestic [USA] : 

Standard Shipping - FREE (Transit Time 5 - 7 Business Days)

Priority Mail Shipping - $13.95 (Transit Time 2 - 3 Business Days)

Express Mail Shipping - $39.95 (Transit Time  1 - 2 Business Days)


International [Worldwide] :

Standard Shipping  - FREE (Transit Time 10 - 14 Business Days)
 
DHL Express International - $49.95 (Transit Time 2 - 3 Business Days)

**SIGNATURE CONFIRMATION IS REQUIRED FOR ALL ORDERS**

We use USPS for all US Domestic shipments.

We use DHL Global for all International Express Shipments and USPS for Standard Free International Shipments

** Customer is responsible for any shipping fees, taxes and duties. Shipping rates are calculated at checkout.**

Ordering Online

Yes, we are an American [US] Based Company.

We ship within the USA and Internationally. 

Please visit our Returns Policy for more information about how eligible exchanges are processed and which items are considered final sale.

For the security of your credit/debit card information, we do NOT take orders over the phone. Please order securely via the website. 

If you feel as though you need additional assistance or have a few questions prior to purchase, please don't hesitate to Contact Us

We do offer $25 off your first order:

1. Subscribe to our newsletter 

AND 

2. Follow us on IG 

- Any applicable promotional offers or discount coupon codes MUST be entered at the time of checkout. Orders can not be adjusted after purchase has been submitted. 

- Discount codes cannot be combined

Every item has a different [ processing ] timeframe.

A tracking number is only issued once your order has been shipped. As soon as your order ships, you'll automatically receive an automated e-mail from us with your tracking number to track your package.

If for any reason, the processing time frame we have quoted you has passed, and you have not received your tracking information, you may check the status of your order by e-mailing our support team at : Orders@heavenlytresses.com we will respond to your inquiry within a 24 hours.

Please note that the time-frames we quote are approximate. Our Production Department always work tirelessly to stay within the production timeframes quoted. However, there can be delays when we are experiencing a high volume of orders or in our busy/peak season.  Please understand  ALL of our units are handmade. We do  NOT use machines or mass produce.

Be sure to include your name and order # so we can better assist. 

HUMAN HAIR WIGS

Yes, all of our wigs are 100% virgin human hair, they can be styled however you'd like and washed just like your regular hair.

A silk top is an addition to a wig that allows for an extremely natural look. Heavenly Tresses signature silk top is made of triple silk layer material that discreetly conceals the wigs knots, creating a 'growing-from-your scalp' look.

All of our handmade wigs are pre-plucked, with bleached knots and baby hairs. Your wig's hairline is crucial element, so all of our units include our handcrafted custom hairline, made to mimic natural female hairlines.

Our wigs include an elastic band in addition to adjustable straps and clips, which allow the wig to sit securely on your head without glue or tape. If you choose your cap size correctly, you should be able to wear your Heavenly Tresses Wig with little to no wig tape, wig glue or any other adhesive.  

ABSOLUTELY!

In fact, about 50% of our customer have Alopecia or some other form of hair loss and thinning. We are flexible in accommodating requests you may have. We’ve made it our mission to provide you with the next best thing to your own hair. From removing combs that may cause irritation, to custom coloring a wig to match your natural hair color, we LOVE all of our ladies and do as much as we can to help them feel confident! 

Every wig is designed from the outset to be customized to fit your unique, personality and lifestyle. Our goal is to find the best solution for you. 

Yes. You can request a modification to one of our listed products. Alterations could include things like extending the root color, removing wig clips etc.

To request a modification, Contact Us to find out if your request can be accommodated. 

So, you have a beautiful and unique hair color that doesn't quite match any of the shades we offer. No stress! Heavenly Tresses wigs are made of 100% Virgin human hair [ in unprocessed its natural virgin color ] can, therefore, be dyed a darker color or toned by a professional hair colorist, who has had previous experience in working with human hair wigs.

Please review the  Hair Care + Maintenance guide. for detailed instructions and styling tips.

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